Cancellation and Refund Policy

Effective Date: 01.07.2024

Introduction

At Digital Crow, we strive to provide the highest quality Digital Marketing services and digital products. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services and products. By using our services, you agree to this policy.

1. Cancellation Policy

a. Digital Products

• Immediate Access: Once a digital product has been purchased and accessed or downloaded, it cannot be canceled or refunded.
• Pre-Order Cancellation: Pre-ordered digital products can be canceled any time before the release date. Contact us to process the cancellation.

b. Services

• Consultation Services:
  • Free Consultations: Can be canceled or rescheduled at any time.
  • Paid Consultations: Must be canceled at least 24 hours before the scheduled time to receive a full refund. Cancellations made within 24 hours of the appointment will incur a 50% cancellation fee.
• Ongoing Services:
  • Monthly or Annual Contracts: These can be canceled at any time, but refunds will be prorated based on the unused portion of the service period. To cancel, please contact us in writing.

2. Refund Policy

a. Digital Products

• Non-Refundable: Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded.
• Technical Issues: If you experience technical difficulties that prevent you from accessing or using the digital product, please contact our support team for assistance. We may issue a refund or replacement at our discretion.

b. Services

• Consultation Services:
  • No-Show Policy: If you do not show up for a scheduled paid consultation and have not canceled within the required time frame, no refund will be issued.
• Ongoing Services:
  • Service Dissatisfaction: If you are not satisfied with our services, please contact us to discuss your concerns. We will make every effort to resolve the issue. If a resolution cannot be reached, a partial refund may be issued based on the unused portion of the service.

3. Process for Cancellation and Refund Requests

• Contact Us: To request a cancellation or refund, please contact us at support@digitalcrow.in with your order details and reason for the request.
• Review and Response: We will review your request and respond within 7 to 10 business days. Please note that processing refunds may take additional time depending on your payment method and financial institution.

4. Exceptions

• Special Promotions: Products or services purchased during special promotions or sales may be subject to different cancellation and refund terms. These terms will be outlined in the promotion details.
• Force Majeure: Cancellations or refunds due to events beyond our control (e.g., natural disasters, pandemics) will be handled on a case-by-case basis.

5. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Information

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at: support@digitalcrow.in